Terms of Service

1. The service

DocLoop (“the service”) is a document-intake tracking tool operated by Calyvent. It helps professionals record clients and engagements, define which documents each engagement requires, track request statuses, and send reminders. DocLoop is a record-keeping and organizational tool only. It is not legal, tax, accounting, financial, or compliance advice; it does not practice law or any regulated profession; it does not collect documents from your clients for you; and it does not verify the accuracy or authenticity of anything you record in it.

2. Accounts

You must be at least 18 years old to use the service. You agree to provide accurate account information, keep your password confidential, and accept full responsibility for all activity under your account. Notify us immediately of any unauthorized access.

3. Your responsibilities — read this carefully

The service is an instrument you direct. Everything you do with it is your call and your responsibility, including:

• the engagements, deadlines, recurrences, and due dates you enter — we do not calculate, validate, or confirm that they are correct;
• deciding what documents to require, whom to contact, when to remind, reject, or re-request — every such action originates from you;
• reviewing anything your clients send you — DocLoop never inspects, validates, or certifies documents;
• maintaining your own independent records and backups — do not rely on DocLoop as your sole system for statutory, regulatory, contractual, or court deadlines, and never as your only copy of client information;
• meeting every professional, ethical, licensing, and confidentiality obligation that applies to your profession and jurisdiction.

4. Data about your clients

You may enter personal data about third parties (client names, emails, phone numbers, companies, notes). You — not Calyvent — determine why and how that data is processed, and you represent and warrant that you have provided any notices and obtained any consents or lawful bases required before entering it. You are responsible for the accuracy of that data and for handling access, correction, or deletion requests from your own clients. See the Privacy Policy for processing details.

5. Fees

Plans and prices are stated at signup or checkout. Paid subscriptions renew per their terms until cancelled and are non-refundable except where required by law. We may change features, limits, or pricing at any time with or without notice; if a paid plan materially changes mid-term, your remedy is to cancel. Free tiers may be limited, modified, or discontinued at any time with no compensation owed.

6. Acceptable use

Do not misuse the service: no unlawful, infringing, or harmful content; no scraping, reverse engineering, or circumventing limits; no reselling access; no storing content that violates any law or third-party right. We may suspend or terminate accounts that violate these terms, with or without notice.

7. Availability, changes & discontinuation

The service is provided as-is and as-available. We make no commitment to uptime, timely delivery of email or notifications, or continued availability. We may modify, suspend, or discontinue any part of the service at any time, with or without notice, and without credit, refund, or liability except where the law provides otherwise.

8. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALYVENT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY OF INFORMATION, AND UNINTERRUPTED OR ERROR-FREE OPERATION. THE SERVICE MAY CONTAIN DEFECTS. USE IT AT YOUR OWN RISK.

9. Limitation of liability

To the maximum extent permitted by law, Calyvent and its operators shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, nor for lost profits, missed deadlines, lost documents, lost clients, regulatory penalties, fines, professional sanctions, or reputational harm, arising from or related to the service. Our total aggregate liability for all claims is limited to the amount you actually paid us in the twelve (12) months preceding the claim; if you paid nothing, our liability is zero. Your sole remedy for dissatisfaction with the service is to stop using it.

10. Indemnification

You agree to defend, indemnify, and hold harmless Calyvent and its owners, operators, and suppliers from any claim, demand, investigation, or expense (including reasonable attorneys’ fees) arising from: your use of the service; data about your clients you enter; documents or communications you request, send, or review; your professional services to your clients; your breach of these terms; or your violation of any law or third-party right.

11. Termination

You may stop using the service and delete your account at any time. Upon deletion we will delete your account data from production systems within a commercially reasonable period, subject to backups that purge on their normal cycle and to any retention we must observe by law. Sections 8–10 survive termination.

12. Governing law, disputes, class actions

These terms are governed by the laws of the State of California, USA, excluding conflict-of-law rules. Any dispute arising out of the service must be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to their jurisdiction. Claims must be filed within one (1) year of arising or they are permanently barred. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION. If any provision is held unenforceable, the rest remain in force. These terms constitute the entire agreement regarding the service and take effect when posted; continued use after changes means acceptance.

13. Contact

Questions: hello@calyvent.com. This document is a contract between you and Calyvent, not legal advice; have your own counsel review it before relying on it.